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11/01/2016
I had no license and multiple tickets for no license, expired registration, and no insurance. I needed an SR-22. I tried getting online quotes through several of the big names, but I had too many violations. I had pretty much given up when a friend suggested Toni's Insurance. I called them up, and spoke with Allan. He must have spent at least a half hour getting my info and listening to my (sob) story on the first call. He ended the call with "I'll see what I can do, and call you back." 15 minutes later, he calls. Within 2 hours of starting the process, I had insurance and SR-22. And it is A LOT cheaper than expected. Oh, almost forgot...I was able to do everything via phone and internet, which makes it convenient, downside to that is I have never actually met my agent .. lol
04/27/2016
Ask for Becky if you want to get slapped around by her sassy attitude. Complete unprofessional. I wish I could say this was the fist time I had experienced this foul treatment from the company but its not. If anyone is looking for insurance, take your business elsewhere. I cant even believe that the owner was trying to justify her employees poor attitude with "the office being swamped and having technical difficulties." No excuses for being rude, especially when it comes to customer service. We all have bad days and busy days at work but it doesn't mean that we have the right to give people attitude when they have a question.
My suggestion, get insurance elsewhere!
I will be deleting this review the day Becky is no longer with the company.
Details
Phone: (512) 339-7250
Address: 10205 N Lamar Blvd, Austin, TX 78753
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