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02/27/2014
I took my family to dinner at Brio’s in Houston. At the end of dinner, I asked the waiter, Jorge N., for a gift certificate in the amount of $130.00. He obliged. When I received my bill, I noted that he had added a 20% tip to the gift certificate. I asked about this and he said they add 20% to all parties of six or more. I countered that it should only include the meal, not the gift certificate. He said that he was told to do it this way by his manager, Alberto C. If this is truly the way they conduct business and treat customers, they have lost my business and all who I can find to tell about this incident. I certainly hope the lost business is worth the $26 they ripped from me. (PS: Waiter and manager names could be inverted. Not sure.)
Details
Phone: (713) 973-9610
Address: 12808 Queensbury Ln, Houston, TX 77024
More Info
- General Info
- Brio City Centre is a premier Tuscan-inspired restaurant destination serving authentic, northern Italian cuisine, luxury wines & cocktails—our specialties include premium quality steaks, chops, seafood, made-to-order pasta and flatbreads prepared in an authentic Italian wood-burning oven.
- Email Business
- Services/Products
- Al Fresco Dining Curbside Pickup Dine-in Reservations Food Delivery Gift Cards Group Dining Happy Hour In-Store Pickup Italian Catering No-contact Delivery Online Ordering Outdoor Seating Patio Seating To Go
- Price Range
- $$
- Location
- Citycentre
- Neighborhoods
- Westside, Memorial
- Other Links
https://www.brioitalian.com/locations/city-centre/
https://www.brioitalian.com/menu/dinner/city-centre
- Categories
- Other Information
Cuisines: Italian, European, Continental
Price Range : Average
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